For care plan clients

How your request desk works

Every change you ask for gets a reference number, a status you can check any time, and a place in your monthly report. Here's the whole thing in a two-minute read.

Three ways to ask

  1. Your request form. You have a private link just for your business; I send it to you when we start. Bookmark it. On the same device, your name and email fill in by themselves after the first time.
  2. Email requests@barajasdsgn.com from the address I have for you. It turns into a request automatically, with the same reference number and emails.
  3. Just tell me on a call, by text or in a meeting. I'll log it for you, and you'll still get the confirmation email with a status link.

What happens next

ReceivedYou get a confirmation with your reference number. In progressI'm working on it. Waiting on youI emailed a question. Reply to the email or on the status page. DoneYou get an email saying what changed.

Every email links to your status page, where you can see where things stand, reply, add a screenshot, and send a new request.

How soon

Whenever
I reply within your plan's reply time: 2 business days on Site Care, 1 business day on Site Care Plus and Connected Care.
This week
Use it when you need it by a date. Say the date in your request.
Urgent
Only when something is broken, like the site being down or a form not working. I handle those the same day on every plan.

Get it done in one go

  • Add the page link. Copy it from your browser's address bar while you're on that page.
  • Say what's there now and what it should be. Paste the new text if you have it.
  • Attach screenshots or files. On a phone, tapping the upload box opens your photos.
  • Group small changes on one page into one request. Different pages or topics work best as separate requests.

Your hours

  • Your plan includes a set number of hours each month. Time is logged in quarter hours.
  • Hours you don't use roll over for one month.
  • If a request will take you over your hours, I'll tell you before I start. Extra time is $125 an hour.
  • Some work is not counted against your hours: small fixes your plan includes, my routine monthly checks, and anything I do at no charge. Your report lists it all, so you can see it.

Your monthly report

In the first week of each month you get an email with the highlights and a link to the full report. It shows what changed on your site, anything waiting on you, your hours used and left, and the time that didn't count. Depending on your plan, it also covers how people found you on Google, what AI assistants say about your business, a site health check, and what I'd suggest next.

Questions?

Reply to any email from the desk, or write to requests@barajasdsgn.com. It all reaches me.